Refunds & Cancellation
We thank you and appreciate your purchase with us. Please read the policy, conditions, and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us. The policy concerning the processing of the refund, shall be following the clauses as set forth:
Upon your purchase of the products through our website, you do not have the right to place a return request or process a return request on any grounds. If the product so delivered is damaged defective or incorrect, we will undertake to place a request for exchange and replacement. However, the confirmation and acceptance of the exchange request are solely at our discretion.
All exchange shall be completed only upon the customer returning the order and the products in the same condition as the customer has received to the address as specified to you.
You understand and acknowledge that silver is prone to oxidation and consequent tarnishing when exposed to the atmosphere, this is a natural process that cannot be prevented, it can be slowed down by protecting silver from moisture and humidity.
Further, silver and brass is prone to get damaged while performing activities like cooking, household cleaning, exercising, playing any sport bathing, or applying makeup etc, also Colognes, Perfumes, Hairspray, Cosmetics, Soap, and lotion can contain chemicals that can often react and damage jewellery.
Please note, we will not accept return or exchange for oxidized products.
To place an exchange request for your order, the product must
- Not be used.
- Contain original packing, tags and bills.
- Not be tampered.
You can email us at email@example.com or WhatsApp us on +91 9836624000 or contact us through social media within 48 hours of receiving the product and we will accept the exchange. We do not pay for exchange shipping. We do not offer reverse pick up service as well.
Processing of Refund
We do not process any refund request under any situations or circumstances. Your access and purchase through the website are a mere acceptance of the conditions set herein before making a payment through the platform of the Firm for the purchase of any product. Should the product be damaged or if the seal is broken on the receipt of the product and if the Firm is satisfied with the claim, it may replace the product.
Exchange is allowed. We request you to intimate us within 48 hours of receiving the product and we will send a confirmation email regarding the exchange of the product in your possession.
To receive the exchanged product, you will be required to return the product to us as per the terms specified in the Return clause. Only upon the receipt of the product and upon confirmation after the quality check-up, we will undertake to process an exchange request for the same invoice value of the product.
Note: We do not pay or compensate in any manner towards any charges and cost that shall be incurred by you for the purpose of shipping it back to us.
As a Customer, you do not have the right to cancel your order upon placing the same.
The Firm at its sole discretion may cancel any order(s):
- if it suspects a Customer has undertaken a fraudulent transaction, or
- in case of unavailability of a service, or
- for any reason outside the control of the Firm including causes for delivery related logistical difficulties.
- if the Firm does not want to do business with the Customer
Further, while all measures are taken to ensure accuracy of service specifications and pricing, the details of the product as reflected on the platform may be inaccurate due to technical issues, typographical errors or incorrect service information provided to the Firm by a distributor and in such an event the Firm assumes no responsibility for the misrepresentation and shall not be held liable for the same.
We maintain a negative list of all fraudulent transactions and non-complying Customers and reserve the right to deny access to such Customers at any time or cancel any orders placed by them in future. Not with-standing this policy, any specific terms and conditions mentioned on individual product & service page, and/or as agreed with a Customer before/during/after the transaction, will override the terms and conditions mentioned herein in case of a conflict.
We may make changes to our products & services, and associated terms & conditions (including terms and conditions on refund and cancellation), from time to time. You are advised to refer to our latest terms and conditions on this page and the associated product/service-specific terms and conditions page before making a purchase.