Terms of service

Effective Date: 3 July 2026

1. Introduction

Welcome to House of Pehr.

These Terms of Service ("Terms") govern your access to and use of the website located at www.houseofpehr.com ("Website"), operated by House of Adornments Private Limited, operating under the brand House of Pehr ("House of Pehr", "we", "our", or "us").

By accessing, browsing or using our Website, placing an order or otherwise interacting with our services, you agree to be bound by these Terms, our Privacy Policy, Shipping & Exchange Policy, Disclaimer and any other policies published on the Website.

If you do not agree with these Terms, please discontinue using the Website.

2. Eligibility

By using this Website, you represent that:

  • You are legally capable of entering into a binding contract under applicable law.

  • The information you provide is true, accurate and complete.

  • You will use this Website only for lawful purposes.

  • If you are under 18 years of age, you are accessing the Website under the supervision of a parent or legal guardian.

We reserve the right to refuse service or cancel orders where these Terms are breached.

3. About House of Pehr

House of Pehr is a handcrafted jewellery brand operated by:

House of Adornments Private Limited

Registered Office:

1 Penn Road

Alipore

Kolkata – 700027

West Bengal

India

Email: contact@houseofpehr.com

Phone: +91 9836624000

GSTIN: 19AAACH6408C1ZW

CIN: U01120WB1935PTC008285

4. Website Use

You agree to use this Website responsibly and only for lawful purposes.

You shall not:

  • Use the Website in violation of any applicable law.

  • Attempt to gain unauthorised access to our systems.

  • Interfere with the operation or security of the Website.

  • Upload malicious software or code.

  • Copy, reproduce or distribute Website content without our written permission.

  • Use automated software, bots, crawlers or scraping tools without our prior written consent.

We reserve the right to suspend or restrict access where misuse is suspected.

5. Product Information

We make every reasonable effort to ensure that product descriptions, specifications, pricing and images displayed on the Website are accurate.

However:

  • Colours may vary slightly due to screen settings and photography.

  • Product dimensions and weights are approximate.

  • Handcrafted products may naturally vary in finish, texture, enamel work and stone placement.

  • Minor variations should not be considered manufacturing defects.

Such variations reflect the handcrafted nature of our products.

6. Product Availability

All products are offered subject to availability.

We reserve the right to:

  • discontinue products;

  • modify product specifications;

  • limit purchase quantities;

  • refuse orders;

  • cancel orders where inventory errors occur.

If an order cannot be fulfilled, we will contact you regarding the available options.

7. Pricing

All prices displayed on the Website are quoted in Indian Rupees (INR) unless otherwise stated.

Prices are subject to change without prior notice.

While every effort is made to ensure pricing accuracy, typographical or system errors may occasionally occur.

Where a pricing error is identified before dispatch, we reserve the right to cancel the affected order and notify you accordingly.

8. Payment

We currently accept payments through trusted payment partners, including:

  • CCAvenue

  • PhonePe

  • GoKwik

Payment processing is governed by the terms and privacy policies of the respective payment providers.

House of Pehr does not store your complete debit card, credit card or UPI credentials.

Orders will be processed only after successful payment authorisation or confirmation of Cash on Delivery eligibility, where applicable.

9. Order Acceptance

Placing an order on the Website constitutes an offer to purchase.

An order shall be deemed accepted only after:

  • successful payment or COD confirmation (where applicable);

  • verification of order details;

  • availability of inventory; and

  • confirmation from House of Pehr.

Order confirmation emails acknowledge receipt of your order but do not constitute final acceptance.

We reserve the right to decline or cancel any order for reasons including, but not limited to:

  • product unavailability;

  • pricing errors;

  • suspected fraud;

  • payment verification failure;

  • inaccurate customer information; or

  • operational constraints.

Where payment has already been received for an order cancelled by us, an appropriate refund will be processed through the original payment method.

10. Shipping & Delivery

Shipping timelines, delivery estimates, shipping charges, exchanges and cancellations are governed by our Shipping & Exchange Policy available on the Website.

Estimated delivery timelines are indicative only and may vary due to courier operations, weather conditions, public holidays, customs processes or other circumstances beyond our reasonable control.

Risk in the products passes to you upon successful delivery at the shipping address provided during checkout.

11. International Orders

International orders may be subject to customs duties, taxes, import regulations and clearance procedures applicable in the destination country.

Such charges are the responsibility of the recipient unless otherwise specified.

House of Pehr shall not be responsible for delays arising from customs authorities or local regulations.

12. No Returns or Refunds

House of Pehr does not offer returns or refunds on products purchased through the Website.

Customers are advised to carefully review product descriptions, dimensions, materials and images before placing an order.

Any exceptions, including exchanges for damaged, defective or incorrect products, shall be governed exclusively by our Shipping & Exchange Policy.

No return or refund requests shall be accepted on the basis of change of mind, personal preference, incorrect selection or similar reasons.

13. Jewellery Care

Our jewellery is crafted using carefully selected materials and should be handled with appropriate care.

Customers are responsible for following the care instructions provided on the Website.

House of Pehr shall not be responsible for damage arising from:

  • exposure to water;

  • perfumes;

  • cosmetics;

  • lotions;

  • sweat;

  • swimming;

  • sports activities;

  • improper storage;

  • accidental impact; or

  • normal wear and tear.

Silver jewellery may naturally oxidise over time, and plated jewellery may gradually show signs of wear depending on usage and care.

Such changes are considered natural characteristics of jewellery and do not constitute manufacturing defects.

14. Intellectual Property

Unless otherwise stated, all content available on this Website, including but not limited to:

  • Product designs

  • Jewellery designs

  • Product names

  • Photographs

  • Videos

  • Graphics

  • Logos

  • Icons

  • Artwork

  • Website layout

  • Text

  • Product descriptions

  • Marketing material

is the exclusive property of House of Adornments Private Limited or is used under valid licence and is protected by applicable intellectual property laws.

No content from this Website may be copied, reproduced, modified, distributed, published, displayed, transmitted or otherwise used without our prior written permission.

Unauthorised use of our intellectual property may result in legal action.

15. Customer Reviews & User Content

If you submit reviews, photographs, testimonials or other content to House of Pehr, you represent that:

  • you own or have the right to share such content;

  • the content is accurate;

  • the content does not infringe the rights of any third party; and

  • the content does not contain unlawful, defamatory, abusive, obscene or misleading material.

By submitting such content, you grant House of Pehr a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display and share such content for marketing, promotional and business purposes.

We reserve the right to edit, remove or refuse to publish any content at our sole discretion.

16. Prohibited Uses

You agree not to use the Website:

  • for any unlawful purpose;

  • to violate any applicable law or regulation;

  • to infringe the intellectual property rights of House of Pehr or any third party;

  • to transmit viruses, malware or harmful code;

  • to interfere with the operation or security of the Website;

  • to attempt unauthorised access to our systems;

  • to scrape, harvest or copy Website content using automated tools;

  • to misrepresent your identity;

  • to engage in fraudulent transactions;

  • to upload offensive, abusive, defamatory, obscene or illegal content; or

  • to misuse any services offered through the Website.

Violation of these Terms may result in cancellation of orders, suspension of Website access and legal action where appropriate.

17. Website Availability

We endeavour to keep our Website available at all times.

However, we do not guarantee uninterrupted, secure or error-free access.

The Website may occasionally become unavailable due to:

  • maintenance;

  • software updates;

  • technical issues;

  • internet disruptions;

  • third-party service interruptions; or

  • circumstances beyond our reasonable control.

We shall not be liable for any loss arising solely from temporary Website unavailability.

18. Third-Party Services and Links

Our Website may contain links to third-party websites or integrate services provided by third parties, including payment gateways, courier partners, analytics providers and social media platforms.

House of Pehr does not control these third-party services and is not responsible for their content, privacy practices or terms of use.

Your interaction with such third-party services is governed by their respective policies.

19. Customer Responsibilities

By placing an order through our Website, you agree to:

  • provide accurate and complete information;

  • provide a valid delivery address and contact details;

  • ensure someone is available to receive the delivery;

  • promptly notify us of any errors in your order confirmation;

  • carefully read product descriptions before purchase;

  • follow the jewellery care instructions provided by House of Pehr.

House of Pehr shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

20. Privacy

Your use of the Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection, processing and use of your personal information as described in our Privacy Policy.

21. Disclaimer of Warranties

The Website and all products and services offered through it are provided on an "as available" basis.

While we make every reasonable effort to ensure the accuracy of information on the Website, we do not guarantee that:

  • the Website will always be uninterrupted or error-free;

  • the Website will always be available;

  • product images will perfectly match colours displayed on every device;

  • information published on the Website will always be free from typographical errors.

Except to the extent required by applicable law, all implied warranties are expressly excluded.

Nothing in these Terms limits any rights that cannot lawfully be excluded under applicable consumer protection laws.

22. Limitation of Liability

To the fullest extent permitted by applicable law, House of Adornments Private Limited, its directors, employees, officers, affiliates and representatives shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or relating to:

  • use of the Website;

  • inability to access the Website;

  • delays in delivery caused by circumstances beyond our reasonable control;

  • third-party payment providers;

  • third-party logistics providers;

  • misuse of products;

  • improper jewellery care; or

  • unauthorised use of the Website.

Our total liability arising from any order shall not exceed the amount actually paid by you for that specific order.

Nothing in these Terms excludes liability where such exclusion is prohibited under applicable law.

23. Indemnity

You agree to indemnify and hold harmless House of Adornments Private Limited, its directors, employees, affiliates and representatives from any claims, liabilities, losses, damages, costs or expenses (including reasonable legal fees) arising from:

  • your breach of these Terms;

  • your misuse of the Website;

  • your violation of any applicable law;

  • your infringement of any third-party rights; or

  • any fraudulent or unlawful activity carried out using your information.

  • 24. Force Majeure

    House of Pehr shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from events beyond our reasonable control, including but not limited to:

    • Natural disasters;

    • Floods, fires or earthquakes;

    • Pandemics or epidemics;

    • Government actions or restrictions;

    • Customs delays;

    • Strikes or labour disputes;

    • Civil unrest or acts of terrorism;

    • Power failures;

    • Internet or telecommunications outages;

    • Cyberattacks affecting third-party infrastructure;

    • Courier or transportation disruptions; or

    • Any other event beyond our reasonable control.

    Where reasonably practicable, we will endeavour to keep customers informed of significant delays.

    25. Suspension or Termination

    We reserve the right to suspend, restrict or terminate your access to the Website, refuse service or cancel any order without prior notice where we reasonably believe that:

    • these Terms have been violated;

    • fraudulent or suspicious activity has occurred;

    • false or misleading information has been provided;

    • payment cannot be verified;

    • our Website or systems are being misused; or

    • continued access may expose House of Pehr, its customers or third parties to risk.

    Termination of access shall not affect any rights or obligations that have already arisen before such termination.

    26. Changes to these Terms

    We may update these Terms from time to time to reflect changes in our business operations, legal requirements or Website functionality.

    The revised version will be published on this page together with the updated Effective Date.

    Your continued use of the Website following any update constitutes your acceptance of the revised Terms.

    We encourage you to review these Terms periodically.

    27. Governing Law

    These Terms shall be governed by and interpreted in accordance with the laws of India.

    28. Dispute Resolution

    We encourage customers to contact us first so that we may attempt to resolve any concern amicably.

    If a dispute cannot be resolved through mutual discussions, it shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.

    The arbitration shall:

    • be conducted by a sole arbitrator appointed in accordance with applicable law;

    • take place in Kolkata, West Bengal, India;

    • be conducted in the English language; and

    • result in an award that shall be final and binding on both parties.

    Nothing in this clause prevents either party from seeking interim relief from a court of competent jurisdiction where permitted by law.

    Subject to the above, the courts at Kolkata, West Bengal, India shall have exclusive jurisdiction over matters arising out of these Terms.

    29. Severability

    If any provision of these Terms is held to be invalid, illegal or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

    Any invalid provision shall, to the extent possible, be interpreted in a manner consistent with its original purpose while complying with applicable law.

    30. Entire Agreement

    These Terms of Service, together with our Privacy Policy, Shipping & Exchange Policy, Disclaimer and any other policies published on the Website, constitute the entire agreement between you and House of Pehr regarding your use of the Website and supersede all prior understandings or agreements relating to the same subject matter.

    31. No Waiver

    Failure by House of Pehr to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

    Any waiver shall be effective only if made expressly in writing.

    32. Contact Information

    If you have any questions regarding these Terms of Service, please contact us:

    House of Adornments Private Limited
    Operating under the brand House of Pehr

    Registered Office:

    1 Penn Road

    Alipore

    Kolkata – 700027

    West Bengal, India

    Email: contact@houseofpehr.com

    Phone: +91 9836624000

    GSTIN: 19AAACH6408C1ZW

    CIN: U01120WB1935PTC008285

    PAN: AAACH6408C

    By accessing or using the Website, you acknowledge that you have read, understood and agreed to be bound by these Terms of Service, together with our Privacy Policy, Shipping & Exchange Policy, Disclaimer and all other policies published on the Website.