Frequently Asked Questions
About House of Pehr
What is House of Pehr?
An artisanal jewellery brand from Kolkata, India, creating handcrafted pieces that blend tradition and modern design.
Where are your products made?
All jewellery is proudly handcrafted in India by local artisans.
What materials do you use?
Brass with 18k gold/silver plating and sterling silver on select designs.
Are your pieces hypoallergenic?
Yes, our jewellery is skin-safe and nickel-free.
Orders & Payments
How do I place an order?
Browse, add to cart, and checkout securely on our website.
What payment methods do you accept?
All major cards, UPI, net banking, and wallets.
Can I modify or cancel my order?
Yes, within 24 hours of placing your order.
What if the item I want is out of stock in my size?
You can request a made-to-order piece by contacting us at contact@houseofpehr.com or via Whatsapp.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide with delivery in 10–15 days.
What are the shipping charges?
Free shipping in India; international charges shown at checkout.
How long does delivery take?
Orders are usually delivered within 5–7 business days in India and 10–15 business days internationally.
How can I track my order?
You'll receive a tracking link once dispatched.
Do you offer express delivery?
Express shipping is available at an additional cost in select locations.
Returns & Exchanges
Do you accept returns?
No, we only offer exchanges within 7 days from the date of delivery.
Are there items not eligible for exchange?
Customized pieces and sale items.
Can I exchange my product?
Yes, we only offer exchanges within 7 days for orders in India, from the date of delivery. The product must be unused and in its original packaging.
Do you offer exchanges and returns for international orders?
No, we do not offer exchanges and returns on international orders.
What if my jewellery arrives damaged?
We're sorry! Please share images within 24 hours of delivery, and we'll replace or repair it.
Do you provide repairs?
Yes, at a minimal cost.
Product Care
How do I care for my jewellery?
Store in the provided pouch/box, avoid water, perfumes, and chemicals.
Will my jewellery tarnish?
With proper care, it lasts long; natural wear may occur over time.
Customization & Gifting
Do you take custom orders?
Yes, limited bespoke pieces are available on request.
Do you offer gift packaging?
Yes, our signature House of Pehr gift box is perfect for special occasions.
Warranty & Authenticity
How do I know my piece is authentic?
All House of Pehr pieces come with a certificate of authenticity and our signature packaging.